At Raen, we understand that timely, professional support is essential for our traders. We've established multiple channels to ensure you can reach us whenever you need assistance.
Primary Contact Methods
Email Support
Contact us at [email protected]
Our dedicated team monitors this inbox throughout trading hours
Intercom Chat
Access live support through the Intercom widget
Located at the bottom of your members portal
Ideal for quick questions and real-time assistance
Additional Support Channel
You can also reach us through Direct Message on X at @RaenSupport
Please note: while we maintain a social media presence, all support requests should be handled through private channels—either DM, email, or Intercom—never through public posts.
Our Commitment
We pride ourselves on providing responsive, knowledgeable support to our trading community. Our team aims to address your questions and concerns as quickly as possible, understanding that in the trading world, time matters. While response times may vary based on inquiry volume and complexity, we're committed to providing thorough, helpful assistance to every inquiry.
Whether you're seeking technical guidance, have questions about your assessment, or need clarification on any aspect of our platform, we're here to help you succeed.